What is N&P's Privacy Policy? This website only collects data from you with your permission, for example if you fill in an online contact form. No personal data is collected from you without you knowing about it. Where personal data is collected from you via online forms a clear statement will be provided asking if you would like us to share your information with other parties.Some usage data is collected from this website to help us improve our customer service to you but this does not contain any personal data.
Will my personal information be treated confidentially?
We will treat all your personal information as private and confidential, and will not give any details about you or your accounts to anyone else unless we have your consent, or where the law compels or allows us to do so. We may therefore, share your information with third parties to protect both ourselves and our customers against theft and fraud, and to prevent money laundering. By providing us with information, you are expressly authorising us to use it in accordance with this policy.
Where is my personal information stored?
The information that you provide or that we obtain through our dealings with you or in connection with your account will be held on the Society's computers and in other records.
What are my rights to see my personal information? Under the terms of the Data Protection Act 1998 you have a right to see and receive a copy of information held about you on our records (on payment of a fee) and to ask for any inaccurate details to be amended.
How is my personal information used?
The information which we ask you to provide is used to open, administer, and manage your accounts, and to deal with your enquiries. We will make it clear why we need the information and how we will use it, and we may obtain it from you directly, from a third party you authorise to act on your behalf, or from other organisations such as credit reference agencies.
Information about you and your accounts will be shared within the Group (Norwich and Peterborough Building Society; Norwich and Peterborough Insurance Brokers Ltd and Hockleys Professional Limited) to enable us to make lending decisions, recover debts, verify your identity, to detect and prevent fraud and money laundering, or for marketing purposes. This may mean passing your details on to third parties or receiving information about you from third parties.
Are my calls to you recorded? For security and staff training purposes we may record or monitor calls you make to us.
What happens to any e-mails I send you?
If you contact us by e-mail we will record your email address and, in addition to the specific services that you request, we may also contact you by email with details of other products and services offered by the Society, which we believe may be relevant or of interest to you. If you do not want us to do this, please check the appropriate box on the 'contact us' page.
For your own security you are advised not to send any confidential information to us by e-mail, and we will not include any confidential information about you or your account details in any e-mail that we send to you.
What are cookies? The Society may use cookies or other similar text files when you visit certain parts of our website. A cookie is a small text file that is sent to your browser and stored on your computer hard drive. Cookies are used to improve the information and services we provide. The instructions or help screen on your internet browser will provide information on how to block the use of cookies, or please refer to www.allaboutcookies.org for details on all aspects of online privacy.
Where there is a link from this website to another relevant site, this privacy policy will not apply once you leave this site.
When withdrawing funds from my account by cheque, who should I make the cheque payable to?
With effect from 1 October 2006, the rules for accepting cheques at banks and building societies are changing, to help safeguard against fraud. When you write a cheque, you should not make it payable to just a bank or building society - even if it is for your own account. Instead, you should include further details about the account or person to whom the money is being paid, in the payee line (for example you could make the cheque payable to Mr J Smith, Mr J Smith re Account Noxxxx or Norwich and Peterborough Building Society re J Smith, Account No xxxx). You should also draw a line through the unused space on the cheque so unauthorised people cannot add extra information or numbers.
In addition, if you try to deposit a cheque in a branch or by post on or after 1 October 2006, made payable to "Norwich and Peterborough Building Society" the cheque will be returned to you.
How do I trace an old Norwich and Peterborough Savings Account?
You will need to supply us with as much information as possible, including:
.
Your full name including any other names you may have been known under (e.g. maiden name).
. Your date of birth.
. Details of current and previous addresses since the account was opened.
. The name or names of any other account holders.
. Estimated date of when the account was opened.
. Your account number (if known).
Once you have gathered this information, you will need to contact us. You can either:
. Visit a branch (use our branch finder above to find your nearest branch).
. Call our Contact Centre on 0845 300 2511 (Monday - Friday 8am - 8pm, Saturday 9am - 5pm).
. Write to us at: Lost Accounts Department, Norwich & Peterborough Building Society, Principal Office, Peterborough Business Park, Lynch Wood, Peterborough PE2 6WZ.
We will acknowledge receipt of your enquiry on the day it is received, and will reply within 3 months.
For further information regarding lost savings you can view the Building Societies Association website or download their Lost Savings? leaflet here.
Payment Difficulties
Payment Difficulties
If you are experiencing financial difficulties we want to help you.
• It is important that you don’t panic and contact us as soon as possible. The sooner we are made aware of your situation, the sooner we can put steps in place to help you.
• The longer you leave it to contact us, the worse the problem will get so don’t ignore it. It won’t go away so the sooner we discuss the situation, the easier it will be to find a solution.
• Most importantly, don’t be afraid or embarrassed to ask for help. We want to do all we can to help you resolve the problem.
There are other organisations you can approach for help and advice. With your agreement, we will work, where possible, with the organisations that we recognise, such as the Citizens Advice Bureau(www.nacab.org.uk) or your Local Housing Advice Centre, who will give you help in approaching your other creditors, free of charge. Their contact numbers can be found in your local telephone directory.
Other organisations which may be able to help include:
• The Federation of Information and Advice Centres
Telephone: 020 74074070
Website: www.fiac.org.uk
• National Debtline - Telephone: 0808 808 4000 (freephone)
Website: www.nationaldebtline.co.uk
• For small business
Business Debtline
Telephone: 0800 197 6026 (freephone)
These organisations have teams of experienced advisors who can offer confidential and independent advice.
Alternatively, you may prefer to download the Financial Budget Planner, which will provide us with a better understanding of your monthly income and expenditure. Once completed this can be returned to us:
Collections/Banking Underwriting Department,
Peterborough Business Park,
Lynch Wood,
Peterborough,
PE2 6WZ
