Proving your identity

Identification

To protect both your and our interests and in order to prevent fraud and money laundering, we will ask you to provide documents showing the following information, depending on the type of account being opened:

Your identity and permanent residential address
Your nationality
Your date of birth
Source of funds i.e. how you expect to fund the account, including documentary evidence
Your occupation
Your place of employment
Payslips
Employment terms and engagement certificate for Gibraltar Nationals.

Unfortunately, if it is not possible to verify your personal identity or address or if any of the information above is not provided, then by law, we will not be able to provide or continue to provide you with our products or services.

THIS APPLIES TO BOTH NEW AND EXISTING CUSTOMERS.

Acceptable identification for new and existing customers

You must provide one item proving your personal identity and a separate item of address verification.

Personal Identification - one item

Current UK or foreign signed passport
National Identity card for Gibraltar and EEA nationals containing current address, where applicable
Spanish residency document
Current Gibraltar driving licence
UK or EEA driving licence containing current address, where applicable

AND

Address verification - one item

Public utility bill or book i.e. gas, electricity, water, phone line rental for land line (not more than three months old) or a recent letter from a utilities supplier confirming pre-payment agreement
Bank/Building Society statement or passbook for any account type (not internet printed) containing current address (not more than three months old, 12 months for a mortgage and not issued by the Norwich and Peterborough Building Society)
National identity card for Gibraltar or EEA Nationals (if not used for personal identification)
Spanish Residency document (if not used for personal identification)
Most recent mortgage statement - not more than twelve months old
Current UK or EEA driving licence (if not used for personal identification)
Voters roll letter
Letter confirming address from Spanish Town Hall
Tax notification for current or last tax year, e.g. P7.
PAYE allowance and social insurance contribuition certificate for current or last tax year, P3.
Letter from the Department of Social Security confirming rights to benefits (not more than 6 months old)

If you do not possess any of the identification detailed above please talk to us and we will tell you what other documents can be accepted.

We are required to take copies of any documentary evidence and retain these for our records.

What if I want to apply for a product or service at a branch?

If you apply for an account or service at one of our branches we will need to see original documents showing evidence of your identity, address and other relevant information.

What if I want to apply for a product or service through the post?

If you apply for an account or service through the post (non-face to face) we can accept certified copies of the documents. Please note if you send original documents to us, we cannot accept any liability for the safety of these documents whilst they are in the post.

All copies sent through the post must be certified as being a true likeness of the original by a lawyer, banker, authorised financial intermediary, accountant, teacher, doctor or minister of religion. Each certified copy must be signed by that person whose full name, qualification, job title, address and telephone number must appear on it with the date of certification.

You, your relatives or any other person named on the account cannot certify the documents.

But I am already an existing customer

You may wonder why, although you have an account or product already with the Society, you are being asked to prove your identity and address. We must take reasonable steps to find out who our customers are by obtaining sufficient information about you to confirm that you are who you claim to be. By checking each time you apply for a product or service, we are making sure that no one else is using your identity.

We must keep up to date and accurate information about our customers. If you have not transacted on your account for a while, we will therefore need to update the information we hold about you and check your identification before we can offer you services

Identification for minors

A customer who is a minor (aged under 18) must provide one item of personal identification and a separate item of address verification.

Personal identification - one item

Any personal identification that is listed above, where applicable
Birth certificate / adoption certificate
Entry on parents' UK or foreign passport

AND

Address verification - one item

Any address verification that is listed above, where applicable
Parent(s) who already has/have an active account with the Society
Parents' utility bill (not more than 3 months old)
Parent's Bank/Building society/National Savings statement or passbook containing current address (not more than 3 months old)
Any address verification that is listed above, where applicable
Parent/guardian already has/have an active account with the Society
Parent/guardian’s utility bill (not more than 3 months old)
Parent/guardian’s Bank/Building society/National Savings statement or passbook containing current address (not more than 3 months old)

NOTE: If an account is being opened in trust for a minor and the address for the trustee and minor are:

the same, address verification is required only for the trustee
different, address verification is required only for the trustee and minor (most commonly obtained from the parent/guardian with whom the minor lives.)

Identification for non-UK residents

If you are a non-UK or non-Gibraltar resident you must apply for your chosen product or service in person at one of our branches.

You must provide your passport or, for EEA nationals, a national identity card as evidence of personal identification and the name and address of your bank in your normal country of residence that will be able to provide a reference for you.

We will not be able to provide any account or service until we have received a satisfactory reference from your bank.

Please click here to view a copy of our 'Proving your identity' leaflet.