By phone
Overview
You can contact our customer services team if you have a general enquiry. Our Contact Centre is open Monday to Friday 8am to 8pm and on Saturdays from 9am to 5pm. Calls may be recorded.
| Product area | Telephone number |
|---|---|
| Customer services | 0845 300 2511 |
| Or you can call a dedicated specialist if you know what product you need: | |
| Current account | 0845 300 2511 |
| Travelex travel money | 0870 153 9446 |
| Internet banking | 0845 300 2808 |
| Credit card | 0845 300 2511 Lost/stolen cards: 01733 372374 |
| Online servicing (HBOS) | 0845 850 0519 |
| Financial advice | 0845 300 2511 |
| Insurance - Personal | 0845 606 2606 |
| Insurance - Claims Lines |
|
| - Household & Coverguard: | 01603 420 090 |
| - Homeguard: | 0800 056 0014 |
| - Motor: | 01603 420 090 |
| Insurance - Business | 01223 273130 |
| Personal loans | 0845 300 2511 |
| Mortgages | 0845 300 2522 |
| Savings | 0845 300 2511 |
| Business Gold Account and Savings | 0845 300 2511 |
| Sharedealing | 0151 2423570 |
| Press Office - Journalists only | 01733 372074 |
| Recruitment hotline | 01733 372345 |
| Spain - financial services | (00 350) 45050 Lost/stolen cards: +44 (0) 1733 372374 |
| Gibraltar - financial services | (00 350) 45050 Lost/stolen cards: +44 (0) 1733 372374 |
| Gibraltar - property | (00 350) 48532 |
| Mortgage intermediaries | 0845 300 3444 |
| Commercial mortgages | 01733 372378 |
| Department name | Department direct number |
| Textphone (for hard of hearing) | 0845 121 9921 |