Our Service Commitment
We believe that our customers have the right to expect a high standard of service at all times. Our Service Commitment explains some of the important aspects of our relationship with you. Our aim is to give you a high standard of service and satisfaction. These are some of our commitments to you:
- we will follow good standards of banking practice
- we will follow good standards of mortgage practice
- we will act fairly and reasonably in all our dealings with you
- we will explain things clearly and in plain English to help you understand how your account operates and the services available to you
- we will provide secure and reliable systems for operating your account(s) with us.
You can download and read the full text of Our Service Commitment here